How do you finish off a run of fitted wardrobes?

Sometimes a slab ended wardrobe can be an unattractive option, particularly near to a doorway.

There are a limited number of options available, they break down into: open ended display shelves, an angled cupboard with open display above or a wardrobe with an angled doors.

The attached photos and sketch will give you some idea but I would love to hear of an alternative suggestions.

Research shows that the word cheap is one of the most highly used online search criteria. So, one must assume that a lot of people looking for bespoke fitted furniture, whether for bedrooms, home studies or living rooms will be searching for ‘cheap fitted furniture’, particularly in these credit crunch sensitive times.Where will that take them and what really is cheap fitted furniture?

Everybody should be looking for value for money when investing in home improvements like fitted wardrobes or a home study but the lowest price will not always be the cheapest.  The lowest price will invariably involve some degree of compromise, such as using standard size rather than bespoke units and thereby sacrificing storage space and may well limit the degree of choice in colours and finishes.

However buying what appears to be the cheapest fitted wardrobes or home entertainment furniture unit may incur unforseen costs.  Does the price include an expert design and planning service to ensure not only that it fits properly but that it performs all the functions required and doesn’t restrict access to important services or limit the space available for the bed or the plasma screen TV?  Does the design allow for discrete wiring or plumbing?

But most importantly, does cheap furniture come with a 10 year insurance backed guarantee to ensure that you get a minimum decade of service from it?

Other hidden costs might include the replacement of clothing damaged by mould growth if bedroom furniture is not fitted with backs ( see previous post) or the cost of replacing it in a new home if and when you move ( see Who says you can’t take it with you?).

And, if you do move and the property market is still flat, will your bespoke fitted furniture be the ‘cherry on the top’ that creates the level of interest that allows you to hold out for the asking price? Cheap looking fitted furniture units that a prospective buyer knows they will want to replace as soon as they move in could cost you thousands of pounds in a tough property negotiation.

Cheap is not always the cheapest in the long run and may mean that by spending less than you should in the short term your pleasure in the purchase is reduced, you may spend more over time by replacing it sooner and when you finally move away from your current home you might take less money with you.

A frequently asked question about fitted wardrobes is whether they should have backs on them or whether they should just be front frames with the walls and ceiling forming the interior.

If the wardrobes are entirely on internal walls then there may be a case for not having backs if you are desperate for every cubic inch of storage or because the room is so narrow that you need to restrict the wardrobe depth to 550 mm.  The cost saving is marginal and you will not get the feel of a proper piece of fitted furniture whenever you open the doors.

However, if even one end of the wardrobes is on an external wall think very carefully about the condensation risk. On a winter morning you open your wardrobe doors and let in a flow of centrally heated air that comes into contact with the cool external wall, you close the doors and trap that warm, moist air inside the wardrobe and it spends the next ten hours cooling and precipitating its moisture content onto the walls.  Much later you open your wardrobe again and let in another batch of warm air to repeat the process through the night.  Don’t be surprised if your clothes start to smell of damp and begin to grow a patina of black mould.

Fitted wardrobes on external walls must have backs on them and a free air space between the backs and the walls.  Ideally, the back should be of 18mm thick laminated chipboard or MDF.  Otherwise, what you saved by cutting corners on the wardrobes will be spent on dry cleaning or replacing your precious clothes.

Options installed a fitted office/study about three years ago for a Mr.W who works from home. He was delighted but, due to a growing family, decided to move house.

The study should have been an asset to the new owners but they needed the ground floor room as a bedroom for an elderly parent. The new owner sought our advice regarding removal of the study furniture and at the same time Mr. W asked us to quote for a fitted study in his new house. We suggested that we uplift the old furniture and design a new installation, partly from the old but incorporating a new bespoke dresser/radiator cover and a wardrobe for his motor cycle gear, neatly solving the problem for the new owner at the same time.

Mr. W’s new study cost less than half what it would have cost had we not recycled the old furniture. We could have sold Mr. W an all new study and doubled our order value but by taking the course we did, we achieved a very satisfied customer who has now ordered two sets of fitted wardrobes for the bedrooms in the new house.

Everyone’s a winner: the new house owner had the furniture removed for free, Mr.W saved around £2k on his new study, Options have a very satisfied customer and a new bedroom furniture order and the environment gets the benefit of some major recycling!

Just returned from a break and the first task is to produce a new ad for a life-style magazine.

A quick conference establishes that we will go with lots of images of fitted furniture to establish the fantastic breadth of the range, three shots of bedroom wardrobes (including sliding doors), two study/offices and a home cinema wall unit, roughly proportionate to our sales mix. Include a flash about our current “buy now, pay later” promotion and a few testimonials.

What about testimonials? Do they work? Do people believe them? Snake-oil salesmen always had a long list of “unsolicited testimonials”; can this make us look like a snake-oil salesman?

We do have hundreds, possibly thousands, of testimonials if you include the comments on our customer satisfaction questionnaires (are they by definition ’solicited’ rather than unsolicited?).  The vast majority are positive, the runaway favourite multiple choice questions are “Very Good” and “Excellent”, but it’s the “Any Other Comments” section that produces the real glow.

Yes, we do get some negative response (any company that tells you that they never have a dissatisfied client is telling porkies) and no, we don’t use those in our advertising.  However, as they happy customers outnumber the less than contented ones by about 100 to 1, we would need to show over a hundred testimonials to include one negative one in fair proportion.

We are certainly more honest than theatre and cinema promoters who often take the one or two positive words in a generally bad review and plaster them all over the bill boards.

All  the mix of testimonials, unsolicited letters and customer satisfaction questionnaires, unedited, are available in our offices for viewing.  And, I will include four or five of the best in my advert.  Will prospective customers comparing us with our competitors, like Hammonds and Neville Johnson, believe them? We all sell basically the same product, fitted furniture, and although we believe that ours is the only product that is truly bespoke; how is the client to judge who is likely to give them the highest level of satisfaction?

We all use testimonials and none of us cries “stinking fish” but how can I establish that our feedback is more reliable than others’? I guess that an invitation for anybody to come and see the originals is the only option.  Will any other fitted furniture manufacturer do the same?

At Options fitted furniture we  give a 10 year, insurance backed guarantee.

What’s that worth to the client? Obviously, the peace of mind that comes from knowing that the fitted bedroom or home study they have just invested in is good for a minimum of 10 years service; but you’d expect any reputable company to look after your furniture for a decent period after installation without the need for a written guarantee or an insurance policy, wouldn’t you?

Yes, you would expect that but it means more when your wardrobe or home cinema installer has the confidence to put his money where his mouth is and demonstrate his belief in the products longevity.  Can you imagine the nightmare of having to keep doing remedial work to the thousands of installations over a ten year period if the quality was at all suspect. Suppliers of shoddy goods do not give long guarantees.

In truth, very little does go wrong with built-in furniture if its well made and properly installed and the recalls under guarantee are few and far between.  However, when it is necessary to fix something many years later the brownie points available are unmeasurable.

I was recently called back to quote for replacing the doors on a sliding door wardrobe that we had installed 21 years ago and to supply a range of bespoke drawer units and a home entertainment area, not because it had worn out but simply ‘because it is looking dated’.  Of course, the client could have gone to Hammonds, Neville Johnson or any of our competitors but they came back to us. Why? Because one of the old wardrobe’s sliding door mechanisms had developed a fault 15 years after installation and well outside the 10 year guarantee.

What did we do? We repaired it free of charge, not because we had to but because it was the decent thing to do.

The cost to Options? Maybe £100 materials and labour. What’s a guarantee worth? When it brings an old customer back 21 years later - priceless!

Visited, and did business with, a young couple in North London.

Really nice modern flat close to bustling Upper Street in Islington. Living in a small town in Surrey I can see the attraction of city living, vibrant streets, great places to eat and drink, a nice mix of supermarkets and small ethnic grocers and easy access to the west end.

However, having paid over half a million quid for a flat with attractive, secure gardens and underground parking and less than half the floor area of my 1930s semi (worth a lot less money) what are people supposed to do for storage? I have loft space and a garage that never sees a car, fitted wardrobes in three bedrooms, built-in alcove units in the dining room and a fully fitted home office with six file drawers, other drawers, cupboards and extensive bookcases. Every inch of these spaces is crammed with possessions, admittedly acquired over 60 plus years but we are not particularly acquisitive and at least half this kit is ‘essential’ to our lifestyle.

Fortunately, I was able to substantially increase, and rationalize, their storage space (I guess this is an important Options raison d’etre) and my clients have another 40 odd years to overtake my collection of objets and living space. But why do we need it all and where on earth do flat dwellers put it?

Well, we finally took delivery of our new fitted furniture delivery van, decorated with a selection of fitted bedrooms, sliding door wardrobes, wall units and home offices it really looks the business. Its like seeing the Options showroom driving around.

It just had to be the dullest, greyest un-June like day when it arrived so the photos aren’t brilliant. I will try to take some more pictures but as it’s working flat out from 8 a.m. to night fall delivering the finest bespoke fitted furniture to lots of happy customers throughout London and the south east I might have difficulty catching up with it.

One thing’s for sure, Paul the driver has nowhere to hide; he is very high profile from now on.

I saw a Google ad from Hammonds this morning; is said ‘No false discounts, just fair pricing’.

Last night I visited a client who had had quotes from Sharps and Hammonds.

The Hammonds salesman went in first, designed the room, priced it up, deducted the current ’special offer’ discount and then delivered the coup de grace: “Here is a letter from our managing director (all neatly typed up on a Hammond’s letterhead) saying “As we have reached out annual sales target, all further business in the current trading year can be discounted by an extra 10%”. How nice thought the client “We have Sharps coming tomorrow and will get back to you after we have compared the prices”.

The next night, the Sharps salesman created an identical design; “That will cost you an arm and a leg” said Mr Sharps, “but as we have are having half price sale that ends tomorrow (yawn) its only an arm if you sign up tonight”. The client hesitated. “Better still”, said Mr Sharps producing a letter from the managing director, all neatly typed up on a Sharp’s letterhead and saying “As we have reached out annual sales target, all further business in the current trading year can be discounted by an extra 10%”.

You can’t beat the old ones but what does this say about our competitors respect for the client?

Has anybody had a similar experience?

Most Options’ customers have a budget to work to and settle for one of the excellent wood effects or a paint lacquer finish.

However, now and again we get to take some roughly sawn planks of hardwood and craft them into objects of great beauty.

These pieces of Pippy Oak were passing through the factory last week and attracted a lot of positive comment and not a little pride in our own craftsmanship. This is high quality bespoke fitted furniture at its best.

Pippy oak is very special because it emphasise the beauty of the real wood through what would once have been considered imperfections.