Forgive me for ‘own trumpet blowing’ but testimonials don’t come any better than this; I will leave it to speak for itself:

****************
Bexley,
Kent
DA5 ***
12th May 2008

Mr.P.Kirby,
Options Furniture,
37, Grace Business Centre,
Willow Lane,
Mitcham,
Surrey
CR4 4TU

Dear Pat and your Team,

Well! What can say, the experience of using Options has been one of a pleasure from beginning to end and therefore it must not go unrecognised the level of service you give. Points to commend:

1. An inviting website site that was easy to read.

2. Quick response to my enquiry.

3. Appointment booked within the week of my enquiry.

4. Pat, you turned up totally annihilated my ideas and vision for this bedroom (to our advantage).

5. The rough plan you said would be with us within the week, it was.

6. You invited us to the showroom to see the set up, we had a tour around the
factory.

7. The Option team were extremely pleasant and helpful; we were made a cup of coffee with a cup and saucer!

8. We paid our deposit and you then organised a surveyor to come and measure more accurately and also to make sure you did your job properly, guess what,
you were spot on.

9. We then paid a further deposit in order to commence production; all this was explained to us by letter before David the surveyors’ arrival.

10. The room plan was sent to us within days with the additions we had asked
along with an estimated date of delivery and fitting.

11. Then it all went quiet, mainly because you had thoroughly explained every aspect to us, we understood every little detail, the plans you had issued gave extensive vision to the end product, we didn’t need to contact you with questions about our forthcoming order, an amazing service. You even called halfway through production to let us know how it was going and to also tell us you were on schedule to deliver on the day you had given us. How fantastic was that!

12. You then sent us through all the details of the Consumer Protection Association, a FSA authorised organisation, which gives us extra security with our order.

13. You called us the week before to let us know the estimated time the fitter would arrive, you wrote to us again to let us know the closing balance and how it was to be paid.

14. The fitter arrived 8am of the said morning followed by the delivery shortly afterwards. The delivery guys were extremely polite and careful when delivering the items to the room. They introduced themselves, what extremely courteous guys.

15. Paul the fitter, checked his plans with ours before he started the job to make
sure there were no variations.

16. Paul explained his plan of work and estimated a three day installation of which he was correct.

17. His work was clean and tidy, very little disruption, ie dust etc. Left the bedroom clean and tidy when he left for the day. Was polite and never stopped work the whole time he was here.

18. The fitted wardrobes have been fitted to the highest degree of craftsmanship, we cannot fault them in any way.

So there you have it, our testimonial is complete. I am sorry if it is long winded but I felt it deserved time spent on it, the same way I feel you Options Furniture as a whole have spent time on our order.

Thank you so much Pat and to everyone working at or with Options Bespoke Furniture.

Regards,

Pam & Peter S**********

Please give our details to prospective customers.

Cq.encl.