At Options fitted furniture we  give a 10 year, insurance backed guarantee.

What’s that worth to the client? Obviously, the peace of mind that comes from knowing that the fitted bedroom or home study they have just invested in is good for a minimum of 10 years service; but you’d expect any reputable company to look after your furniture for a decent period after installation without the need for a written guarantee or an insurance policy, wouldn’t you?

Yes, you would expect that but it means more when your wardrobe or home cinema installer has the confidence to put his money where his mouth is and demonstrate his belief in the products longevity.  Can you imagine the nightmare of having to keep doing remedial work to the thousands of installations over a ten year period if the quality was at all suspect. Suppliers of shoddy goods do not give long guarantees.

In truth, very little does go wrong with built-in furniture if its well made and properly installed and the recalls under guarantee are few and far between.  However, when it is necessary to fix something many years later the brownie points available are unmeasurable.

I was recently called back to quote for replacing the doors on a sliding door wardrobe that we had installed 21 years ago and to supply a range of bespoke drawer units and a home entertainment area, not because it had worn out but simply ‘because it is looking dated’.  Of course, the client could have gone to Hammonds, Neville Johnson or any of our competitors but they came back to us. Why? Because one of the old wardrobe’s sliding door mechanisms had developed a fault 15 years after installation and well outside the 10 year guarantee.

What did we do? We repaired it free of charge, not because we had to but because it was the decent thing to do.

The cost to Options? Maybe £100 materials and labour. What’s a guarantee worth? When it brings an old customer back 21 years later – priceless!